How can you make a complaint/appeal to us?
Complaint management is an essential part of the customer-oriented corporate philosophy of Bureau Veritas and its subsidiaries, which makes a decisive contribution to customer satisfaction and thus to customer loyalty. In addition to customer satisfaction, our mission is to create added value for our customers and to ensure high quality of our services and the improvement of our processes by continuously evaluating complaints and appeals. In order to underline the importance of complaint management, we have introduced a system that makes it easy for our customers to 'voice their concerns' to us and enables us to respond quickly.
Please use the online form to submit your complaint to us. Your request will be received and handled directly by the Quality Management Department of Bureau Veritas.
MANAGEMENT OF COMPLAINTS AND APPEALS FOR CERTIFICATION SERVICES
The purpose of this Bureau Veritas Certification policy is to establish a standardised and structured process for handling complaints and appeals received by Bureau Veritas Certification.
It describes the standard process and procedures for handling complaints.
FSC® (Forest Stewardship Council®) COMPLAINT MANAGEMENT
In the specific case of FSC® Complaints and Appeals Procedure to Bureau Veritas Certification, you can find more information on the FSC® Certification: FSC®-Certification: Documents and Standards.
RSPO (ROUNDTABLE ON SUSTAINABLE OIL) COMPLAINT MANAGEMENT
In the specific case of RSPO Complaints and Appeals Procedure to Bureau Veritas Certification, you can find more information on the complaint management process by clicking on the following link: RSPO Complaints and Complaint Management Procedures
Detailed information on our complaint management process can also be found on our global certification website: Bureau Veritas Certification - Your Feedback